1. We pack every RustiClay product with a lot of care so it reaches you safely. In the unlikely event your order arrives damaged, please share a clear photo of the damaged item and box within 24 hours of delivery. We’ll resolve it for you right away.
   
   

2. We understand that sometimes a product may not fit your home as you expected. That’s why we accept returns within 7 days of delivery.

   • Please mention the exact items you wish to return.

   • If you’re returning only a part of your order, kindly hand over only those items to the pickup agent.

   a) Returns are free of charge. Once the product is picked up from your doorstep, we’ll issue a store credit for the value of the items returned (shipping charges are non-refundable).
   
   b) We may deny or charge for returns if multiple return requests are raised from the same account.
   
   

3. Returned products must be unused, in their original packaging, and include all original papers.
   
   

4. If your pincode is not serviceable by our courier partners for reverse pickup, we’ll initiate the return once it becomes serviceable again.
   
   

5. Cases of missing or tampered parcels are extremely rare. If you feel your box has been tampered with, please contact us immediately and record a video before opening the package. If your tracking shows “Delivered” but you haven’t received it, please inform us within 24 hours.
   
   

6. RustiClay uses trusted third-party courier partners for delivery. We do our best to ensure timely delivery, but delays may occur due to logistics reasons. For urgent or time bound deliveries, please contact our customer team before placing your order.
   
   

7. Orders cannot be cancelled or changed after 4 hours of placing them. Once packed or shipped, the order can only be processed as a return if not accepted.

   • For COD orders, repeated non-acceptance may lead to COD deactivation.

   • For prepaid orders, two way shipping charges may apply in case of refusal.
     
     

8. We aim to process all approved returns within 10 working days.
   
   

9. All return requests must be approved before pickup. Please email or WhatsApp our care team, and allow up to 48 hours for approval.

📩 For any queries: contact@rusticlay.in